Refund Policy

Eligibility window

• 14 days from the purchase date to request a refund.
• Refunds are generally available only if you have completed less than 20% of the purchased course content.

Non-refundable cases

• Courses that are completed (or exceed the 20% progress threshold).
• Team licenses after seat activation (when a seat is assigned and used).
• 1:1 sessions once the session has been delivered (or if missed without rescheduling notice).
• Certificate add-ons once a certificate has been issued.

How to request a refund

Email support@mynetcourse.com with:

• The email used at checkout
• Purchase date and plan/course name
• Reason for request (optional but helpful)

Processing time

• We typically review requests within 2–5 business days.
• If approved, refunds are issued to the original payment method. Bank processing times may vary.

Partial refunds

If a purchase includes multiple components (e.g., team seats + add-ons), we may refund eligible parts while excluding components that have already been used or delivered.

Policy fairness

Because digital access is delivered immediately, this policy balances consumer protection with prevention of misuse. If you have access issues, contact support—we’ll help resolve them promptly.