Checkout flow & billing clarity
This page explains what customers see at checkout, how receipts are delivered, and how charges appear on statements. We sell digital AI course access and optional add-ons.
What happens during checkout
- Customer selects a plan on Pricing
- Customer completes secure payment through the payment processor
- Customer sees a confirmation screen after successful payment
- Receipt is sent to the customer’s email
- Access email is sent with dashboard login instructions
Receipts and invoices
Receipts are emailed immediately after payment. If additional invoice details are needed, the customer can contact support at support@mynetcourse.com.
Billing descriptor
Charges typically appear as MYNETCOURSE (or a close variant) on a card statement, depending on bank formatting. Customers should use the receipt email to match the charge to their purchase.
Security
- Payments are processed securely; we do not store full card numbers on our servers
- Refund requests are handled via our Refund Policy
- Digital delivery rules are posted on the Delivery / Access Policy page
Customer support for billing issues
If a customer has a billing concern (receipt missing, wrong plan selected, duplicate charge), we ask them to email support@mynetcourse.com with the purchase email and timestamp. We typically respond within 24–48 business hours (Mon–Fri).